1. Purpose
This Refund Policy describes the general rules that apply to cancellation and refund requests related to products and services sold by Dieisson Baptista Ferreira, Tax ID 35.450.388/0001-07.
Specific conditions displayed on an offer page or checkout may provide additional commercial guarantees. Mandatory rights established by law remain preserved.
2. Right of Withdrawal
For purchases made outside a physical business location, including online purchases, consumers may exercise any statutory withdrawal rights available under applicable law. In Brazil, Article 49 of the Consumer Protection Code generally provides a 7-day withdrawal period counted from execution of the agreement or receipt of the product or service, as applicable.
If a product offer provides a commercial guarantee longer than the statutory period, the more favorable expressly advertised condition will apply to that purchase.
3. Additional Commercial Guarantees
Some products may include a specific commercial guarantee, such as 15 days, 30 days, or another period clearly disclosed before purchase. Those conditions apply to the corresponding product according to the offer accepted at checkout.
No additional commercial guarantee is implied if it was not expressly presented to the customer.
4. How to Request a Refund
To request a refund review, use our Contact page and provide, whenever possible:
- the name used for the purchase;
- the email address or phone number entered at checkout;
- the product purchased;
- the approximate purchase date;
- the transaction identifier, if available.
This information helps us locate the transaction and protect against unauthorized refund requests.
5. Refund Processing
Once a refund is approved, the request will be submitted to the relevant payment provider or platform. The time required for the amount to appear may vary depending on the bank, card issuer, financial institution, card network, or payment platform.
For installment purchases, the way the refund appears on the statement depends on the issuing institution's rules.
6. Subscriptions and Recurring Charges
Where a recurring subscription applies, cancellation will stop future charges after the request is processed, subject to the offer conditions and applicable legal rights.
Stopping future renewal does not automatically require refunding prior charges that fall outside a commercial guarantee or applicable statutory period.
7. Specific Situations
Additional review may be required in cases involving duplicate payments, suspected fraud, identity mismatch, disputed transactions, purchases made by third parties, or insufficient information to locate the payment.
Nothing in this Policy will be interpreted to restrict rights that cannot legally be waived.
8. Chargebacks and Bank Disputes
If there is a problem with a purchase, we recommend contacting us first so we can locate the transaction and review the appropriate solution.
If a transaction is already under dispute with a bank or card issuer, some procedures may depend on the status or conclusion of that institution's dispute process.
9. Company Information and Contact
To request a refund review, use our Contact page.